TALK Surrey CIO

Supporting people with aphasia after stroke

Queens AwardTALK received the
Queen's Award
for Voluntary Service
in recognition of the outstanding
contribution made by volunteers

 

TALK Surrey CIO (TALK) is committed to delivering a high standard of service to anyone who engages with our work.

We are keen to hear from anyone who believes we have fallen short of the high standards we set ourselves.

You can provide your feedback by phone on 07718 425952, emailThis email address is being protected from spambots. You need JavaScript enabled to view it. or, alternatively, you can write to the following address:

TALK Surrey CIO, PO Box 655, Epsom. KT17 9NL

We will acknowledge and provide an initial response to your feedback within 15 working days of receiving it. Whilst we expect to be able to resolve most complaints within that timeframe, if we need to conduct a more in-depth investigation, we will aim to provide you with a full response within 25 working days. If we are unable to meet that deadline due to exceptional circumstances, we will of course let you know.

If you are not happy with the response you receive, you can escalate your concerns to Carol Sacchett (Interim Chair) who will consider the matter in more detail.  EmailThis email address is being protected from spambots. You need JavaScript enabled to view it..

If your complaint is about our fundraising activities and we are unable to resolve it to your satisfaction, you can ask the Fundraising Regulator, the self-regulator for fundraising in the UK, to consider it by:

Vice Chair,
Fundraising Regulator,
2nd Floor,
CAN Mezzanine
49-51 East Road,
London.
N1 6AH

  • calling 0300 999 3407

TALK is a member of the Fundraising Regulatorand we agree to abide by its decisions. Please note that the Fundraising Regulator can only consider complaints received within 2 months of the original incident.

 

Review and Monitor

The Chair is responsible for ensuring that this policy is reviewed by the committee every two years.

Approved: 17/10/2019
For Review: October 2021